Support

We help with setup, monitoring incidents, alert delivery, reports, and Shopify catalog fix approvals.

Contact

Email support@resultguard.app. For general questions, you can also email hello@resultguard.app.

What to include

Your Shopify store domain.
The affected product, collection, search path, or filter path.
The incident or report ID if one is visible in Result Guard.
Whether the issue affects the live storefront or a theme preview.

Urgent storefront issue

If a product is missing from the live storefront, keep the Result Guard incident open and also check Shopify product status, Online Store publication, collection membership, and any search or filter app settings. Result Guard can identify likely causes and, when authorized, guide supported Shopify catalog fixes.

Billing and refunds

Paid subscriptions are billed through Shopify. Refund requests are reviewed case by case when submitted within 14 days of the charge through Shopify billing or by contacting support.